Question 1

What is Zarif's delivery time in Pakistan?

Accepted Answer

Zarif delivers Ready-to-Wear and Unstitched orders across Pakistan within 5 working days. Stitched (custom tailoring) orders require 25 working days for preparation and then shipping. Free delivery is available on all domestic orders.

Question 2

Does Zarif ship internationally?

Accepted Answer

Yes, Zarif ships internationally. Ready-to-Wear and Unstitched international orders are delivered within 15 working days. Stitched orders require 25 working days plus transit time. Shipping charges are calculated at checkout based on package size and destination. Zarif does not ship to India or Bangladesh.

Question 3

What is Zarif's return and exchange policy?

Accepted Answer

Zarif accepts returns or exchanges for unstitched items only if the product is damaged or incomplete upon delivery. The issue must be reported within 7 days of purchase. Items must be unworn and unwashed. Stitched articles cannot be exchanged, returned, or refunded under any circumstances. Returns are processed as coupon codes (not cash refunds).

Question 4

Does Zarif offer Cash on Delivery (COD)?

Accepted Answer

Yes, Zarif offers Cash on Delivery (COD) for all orders within Pakistan. Payment is collected from the shipping address by the courier company. COD orders can be cancelled before dispatch by contacting support via email or WhatsApp with your order number.

Question 5

What payment methods does Zarif accept?

Accepted Answer

Zarif accepts Cash on Delivery (COD), Visa, Mastercard, and American Express for online orders. Paid orders cannot be cancelled once placed.

Question 6

What types of clothing does Zarif offer?

Accepted Answer

Zarif is a premium Pakistani women's fashion brand offering Ready-to-Wear, Unstitched Lawn, Embroidered Chiffon Formals, Organza collections, Net formal wear, Raw Silk ensembles, Luxury Pret, Festive Wear, and Wedding collections. Collections include Riwayat, Nourah, Summer Lawn, and seasonal exclusive launches.

Question 7

How can I track my Zarif order?

Accepted Answer

Once your Zarif order is dispatched, you will receive a shipping confirmation email containing your carrier information and tracking number. Please also check your spam or junk folder. For further assistance, contact Zarif at zarifcustomercare@gmail.com or WhatsApp +92 307 9909383.

Question 8

Does Zarif offer stitching services?

Accepted Answer

Yes, Zarif offers custom stitching on selected products. Stitched options include Short Shirt with Crushed Sharara and Long Shirt with Sharara styles, with size options from XS to XL. Add-ons such as full sleeves lining are also available. Stitched orders require 25 working days for preparation.

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